What Shipping Methods Are Available?
We ship all our packages with FedEx Priority.
Do You Ship Internationally?
Yes, we do. We ship from our base in Switzerland throughout the world.
How Long Will It Take To Get My Package?
Items that are in stock will ship between 1-4 business days. If you need faster delivery, please kindly advise us, a surcharge will be applied. Items that are made to order will ship in 4-6 weeks. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of this production window.
Payment
How do I know my ring size and my bracelet size?
All of our rings are standard US sizes. If you don’t know your US sizes, we highly suggest getting your finger sized by a local jeweler. We will send you the ring size that you order.
Please email us at contact@ellamada.com if you need a ring in a size that is not listed on our website.
Is Buying On-Line Safe?
All order information sent to Ellamada.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.
Product Care
How do I care for my jewellery?
It is best to put your jewelry on last when getting dressed. Always remove your jewelry when applying perfume or lotion.
To clean your piece, soak it for 5-10 minutes in warm water with a few drops of mild soap. Use a very soft toothbrush to carefully remove any dirt particles. Rinse in warm water and dry with a soft cloth. A gold polishing cloth is an effective way to remove small scratches and restore a high luster.
Ellamada takes great care to create beautiful and lasting jewelry. With proper care, your item will last a lifetime.
For any questions, please email contact@ellamada.com
What is your repair policy?
We will cover basic repairs or defects on any item made and purchased on Ellamada. Restrictions may apply. For more information and instructions on how to submit items for repair, please email contact@ellamada.com.
Orders & Returns
How do I place an Order?
Select the product you’re interested, pick your size if necessary, and add to cart. Once you are done shopping you can it the cart (upper right corner) and proceed to check-out.
How Can I Cancel Or Change My Order?
Please contact contact@ellamada.com as fast as possible for any cancellation or changes.
Do I need an account to place an order?
You do not need an account to place and order you can simply check-out as a guest. Having an account will give you the advantages to be aware of our private sales and/or any discount codes we may send out.
How Do I Track My Order?
Once we have received payment we will proceed with shipping your order and we will give you a tracking number by email.
How Can I Return a Product?
We will happily accept unworn, undamaged or defective product for exchange or refund within 14 days of ship date. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of a voucher available on the Ellamada’s website. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable and are at your charge.
What is your privacy policy?
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.
About Ellamada
Where is your store located?
At the moment Ellamada chose to sell exclusively online. Our jewellery will also be available at carefully selected pop-up stores and events, for more information subscribe to our mailing list or email us at contact@ellamada.com.
What is your mailing address?
Our corporate office is located at:
Ellamada Sàrl
Rue de la Mairie 3
CH-1207 Geneva
SWITZERLAND