We ship all our packages with FedEx Priority.
Yes, we do. We ship from our base in Switzerland throughout the world.
Items that are in stock will ship between 1-4 business days. If you need faster delivery, please kindly advise us, a surcharge will be applied. Items that are made to order will ship in 4-6 weeks. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of this production window.
All of our rings are standard US sizes. If you don’t know your US sizes, we highly suggest getting your finger sized by a local jeweler. We will send you the ring size that you order.
Please email us at firstname.lastname@example.org if you need a ring in a size that is not listed on our website.
All order information sent to Ellamada.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.
It is best to put your jewelry on last when getting dressed. Always remove your jewelry when applying perfume or lotion.
To clean your piece, soak it for 5-10 minutes in warm water with a few drops of mild soap. Use a very soft toothbrush to carefully remove any dirt particles. Rinse in warm water and dry with a soft cloth. A gold polishing cloth is an effective way to remove small scratches and restore a high luster.
Ellamada takes great care to create beautiful and lasting jewelry. With proper care, your item will last a lifetime.
For any questions, please email email@example.com
We will cover basic repairs or defects on any item made and purchased on Ellamada. Restrictions may apply. For more information and instructions on how to submit items for repair, please email firstname.lastname@example.org.
Select the product you’re interested, pick your size if necessary, and add to cart. Once you are done shopping you can it the cart (upper right corner) and proceed to check-out.
You do not need an account to place and order you can simply check-out as a guest. Having an account will give you the advantages to be aware of our private sales and/or any discount codes we may send out.
Once we have received payment we will proceed with shipping your order and we will give you a tracking number by email.
We will happily accept unworn, undamaged or defective product for exchange or refund within 14 days of ship date. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of a voucher available on the Ellamada’s website. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable and are at your charge.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.
At the moment Ellamada chose to sell exclusively online. Our jewellery will also be available at carefully selected pop-up stores and events, for more information subscribe to our mailing list or email us at email@example.com.
Our corporate office is located at:
Rue de la Mairie 3